:root{--primary: oklch(.385 .088 258);--primary-600: oklch(.325 .088 258);--primary-700: oklch(.405 .094 258);--primary-tint: oklch(.955 .02 252);--primary-tint-2: oklch(.905 .038 252);--on-primary: oklch(.99 .004 252);--accent: oklch(.74 .13 45);--accent-tint: oklch(.955 .035 50);--green: oklch(.66 .13 158);--green-tint: oklch(.95 .04 158);--amber: oklch(.78 .13 78);--amber-tint: oklch(.955 .05 85);--red: oklch(.6 .18 25);--red-tint: oklch(.955 .035 25);--violet: oklch(.62 .13 290);--bg: oklch(.974 .004 220);--surface: oklch(1 0 0);--surface-2: oklch(.984 .004 220);--surface-3: oklch(.965 .005 220);--border: oklch(.918 .005 225);--border-strong: oklch(.86 .006 225);--text: oklch(.275 .018 240);--text-2: oklch(.46 .015 240);--text-3: oklch(.605 .012 240);--shadow-sm: 0 1px 2px oklch(.4 .02 240 / .06), 0 1px 3px oklch(.4 .02 240 / .05);--shadow-md: 0 2px 4px oklch(.4 .02 240 / .05), 0 6px 16px oklch(.4 .02 240 / .08);--shadow-lg: 0 8px 24px oklch(.4 .02 240 / .1), 0 24px 48px oklch(.4 .02 240 / .12);--r-sm: 8px;--r-md: 12px;--r-lg: 16px;--r-xl: 22px;--font-sans: "Hanken Grotesk", system-ui, sans-serif;--font-mono: "JetBrains Mono", ui-monospace, monospace;--ch-whatsapp: oklch(.66 .16 150);--ch-instagram: oklch(.62 .2 18);--ch-messenger: oklch(.6 .18 265);--ch-tiktok: oklch(.36 .02 280);--ch-email: oklch(.52 .045 255);--ch-web: var(--primary)}[data-theme=dark]{--ch-tiktok: oklch(.62 .02 280);--primary: oklch(.72 .092 256);--primary-600: oklch(.67 .092 256);--primary-700: oklch(.8 .082 256);--primary-tint: oklch(.34 .052 258);--primary-tint-2: oklch(.41 .07 258);--on-primary: oklch(.17 .03 258);--accent: oklch(.76 .12 48);--accent-tint: oklch(.36 .05 50);--green: oklch(.74 .14 158);--green-tint: oklch(.34 .05 158);--amber: oklch(.82 .13 82);--amber-tint: oklch(.36 .05 85);--red: oklch(.68 .16 25);--red-tint: oklch(.34 .05 25);--bg: oklch(.185 .012 245);--surface: oklch(.225 .013 245);--surface-2: oklch(.255 .014 245);--surface-3: oklch(.285 .014 245);--border: oklch(.32 .012 245);--border-strong: oklch(.4 .013 245);--text: oklch(.955 .004 230);--text-2: oklch(.78 .01 235);--text-3: oklch(.62 .012 235);--shadow-sm: 0 1px 2px oklch(0 0 0 / .3);--shadow-md: 0 2px 8px oklch(0 0 0 / .35);--shadow-lg: 0 12px 40px oklch(0 0 0 / .5)}*{box-sizing:border-box}html,body{margin:0;height:100%}body{font-family:var(--font-sans);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;font-size:14px;line-height:1.45}#root{height:100%}button{font-family:inherit;cursor:pointer;color:inherit}::selection{background:var(--primary-tint-2)}*::-webkit-scrollbar{width:10px;height:10px}*::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:999px;border:3px solid transparent;background-clip:content-box}*::-webkit-scrollbar-thumb:hover{background:var(--text-3);background-clip:content-box}*::-webkit-scrollbar-track{background:transparent}.mono{font-family:var(--font-mono);font-feature-settings:"tnum"}.tnum{font-variant-numeric:tabular-nums}.app-shell{display:flex;height:100%;overflow:hidden}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md)}.badge{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:11.5px;font-weight:600;letter-spacing:.01em;white-space:nowrap}.badge .dot{width:6px;height:6px;border-radius:999px;background:currentColor}.badge-bot{color:var(--primary-700);background:var(--primary-tint)}.badge-pending{color:#8b6000;color:oklch(.52 .13 78);background:var(--amber-tint)}.badge-human{color:var(--on-primary);background:var(--primary)}.badge-resolved{color:var(--text-2);background:var(--surface-3)}[data-theme=dark] .badge-bot{color:var(--primary)}[data-theme=dark] .badge-pending{color:var(--amber)}.lang-pill{display:inline-flex;align-items:center;gap:5px;height:20px;padding:0 8px;border-radius:6px;font-size:11px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;background:var(--surface-3);color:var(--text-2)}.lang-pill .flag{width:14px;height:10px;border-radius:2px;display:inline-block}.chip{display:inline-flex;align-items:center;gap:6px;height:24px;padding:0 10px;border-radius:999px;font-size:12px;font-weight:600}.chip-ok{color:var(--green);background:var(--green-tint)}.chip-warn{color:#966800;color:oklch(.55 .13 78);background:var(--amber-tint)}.chip-err{color:var(--red);background:var(--red-tint)}.chip-busy{color:var(--primary-700);background:var(--primary-tint)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:36px;padding:0 14px;border-radius:var(--r-sm);font-size:13px;font-weight:600;border:1px solid transparent;transition:background .14s,border-color .14s,color .14s,transform .06s,box-shadow .14s;white-space:nowrap;color:var(--text)}.btn:active{transform:translateY(.5px)}.btn-primary{background:var(--primary);color:var(--on-primary)}.btn-primary:hover{background:var(--primary-600)}.btn-ghost{background:transparent;border-color:var(--border);color:var(--text-2)}.btn-ghost:hover{background:var(--surface-3);color:var(--text);border-color:var(--border-strong)}.btn-soft{background:var(--surface-3);color:var(--text)}.btn-soft:hover{background:var(--border)}.btn-danger{background:transparent;border-color:var(--red-tint);color:var(--red)}.btn-danger:hover{background:var(--red-tint)}.btn-icon{width:36px;padding:0}.btn-sm{height:30px;padding:0 11px;font-size:12.5px}.input{height:38px;width:100%;padding:0 12px;border-radius:var(--r-sm);border:1px solid var(--border);background:var(--surface);color:var(--text);font-family:inherit;font-size:13.5px;outline:none;transition:border-color .14s,box-shadow .14s}.input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-tint)}.input::placeholder{color:var(--text-3)}.toggle{width:38px;height:22px;border-radius:999px;background:var(--border-strong);position:relative;transition:background .18s;flex:none;border:none;padding:0}.toggle:after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:999px;background:#fff;box-shadow:var(--shadow-sm);transition:left .18s}.toggle[data-on=true]{background:var(--primary)}.toggle[data-on=true]:after{left:18px}.avatar{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;font-weight:700;color:#fff;flex:none;font-size:13px;letter-spacing:.01em}@keyframes blink{0%,80%,to{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-2px)}}.typing{display:inline-flex;gap:4px;align-items:center}.typing i{width:6px;height:6px;border-radius:999px;background:var(--text-3);display:block;animation:blink 1.2s infinite}.typing i:nth-child(2){animation-delay:.18s}.typing i:nth-child(3){animation-delay:.36s}@keyframes slideIn{0%{transform:translateY(7px)}to{transform:none}}.msg-in{animation:slideIn .26s cubic-bezier(.2,.8,.2,1) both}@keyframes rowIn{0%{transform:translate(-8px)}to{transform:none}}.row-in{animation:rowIn .3s cubic-bezier(.2,.8,.2,1) both}@keyframes pulseRing{0%{box-shadow:0 0 0 0 var(--primary-tint-2)}70%{box-shadow:0 0 0 7px transparent}to{box-shadow:0 0 0 0 transparent}}.live-dot{width:7px;height:7px;border-radius:999px;background:var(--green);animation:pulseRing 2s infinite}@keyframes spin{to{transform:rotate(360deg)}}.spin-ring{width:30px;height:30px;border-radius:999px;border:3px solid var(--primary-tint);border-top-color:var(--primary);animation:spin .8s linear infinite}.spin-ring.sm{width:16px;height:16px;border-width:2px}@keyframes shimmer{to{background-position:-200% 0}}.skeleton{background:linear-gradient(90deg,var(--surface-3) 25%,var(--border) 37%,var(--surface-3) 63%);background-size:200% 100%;animation:shimmer 1.3s infinite;border-radius:6px}@keyframes pop{0%{transform:scale(.97)}60%{transform:scale(1.005)}to{transform:scale(1)}}.pop{animation:pop .32s cubic-bezier(.2,.9,.3,1.2) both}@keyframes floatUp{0%{transform:translateY(10px)}to{transform:none}}.fade-up{animation:floatUp .22s cubic-bezier(.2,.8,.2,1) both}@keyframes drawerIn{0%{transform:translate(24px)}to{transform:none}}.drawer-in{animation:drawerIn .26s cubic-bezier(.2,.8,.2,1) both}.sys-divider{display:flex;align-items:center;gap:10px;color:var(--text-3);font-size:11.5px}.sys-divider:before,.sys-divider:after{content:"";height:1px;flex:1;background:var(--border)}:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.no-scrollbar::-webkit-scrollbar{display:none}input[type=range].rng{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:100%;height:6px;border-radius:999px;background:var(--surface-3);outline:none;margin:0}input[type=range].rng::-webkit-slider-thumb{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:18px;height:18px;border-radius:999px;background:var(--primary);border:3px solid var(--surface);box-shadow:var(--shadow-sm);cursor:pointer}input[type=range].rng::-moz-range-thumb{width:18px;height:18px;border-radius:999px;background:var(--primary);border:3px solid var(--surface);box-shadow:var(--shadow-sm);cursor:pointer}.set-row{display:flex;align-items:flex-start;gap:13px;padding:15px 0;border-bottom:1px solid var(--border)}.set-row:last-child{border-bottom:none}